Selected work
Content design,systems, and AI.
I work across the content lifecycle: research, audits, strategy, information architecture, writing, editing, governance, documentation, and quality evaluation.
Content design + information architecture
Reframing .NET around what developers can build
Reorganized a major developer homepage around capabilities, clearer actions, and a reusable content framework.
Content governance + documentation
Turning guidance into a self-service content system
Turned recurring questions and dense corporate guidance into a prioritized resource for writers and cross-functional partners.
Help content + taxonomy
Making nearly 100 BNPL questions easier to navigate
Combined content inventory, competitor research, user-centered taxonomy, mobile content design, and plain-language support copy.
AI evaluation + model training
Applying editorial judgment to AI evaluation
Demonstrates the structured criteria, comparative judgment, written rationales, and targeted rewrites behind strong evaluation.
Writing case: Turning a founder interview into a .NET customer story. The case follows the work from customer identification and interview through story framing, writing, and design collaboration.